FAQs
We process orders within 2-3 business days of purchase. As soon as the order is shipped, we will provide tracking information. Customers can visit the order status page to check the progress of their order. If you have any questions regarding your order, please contact us through our contact page.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shopify Payments / Shop Pay, Apple Pay and debit cards.
We accept returns according to our Return Policy. Please check our Return Policy for more details.
You may cancel an order within 30 minutes of purchase by emailing us through our contact page. After that time, cancellations are not allowed and you will need to go through our Returns process. Please review our Return Policy for more details.
Please refer to the "How to Use" section of the product you are inquiring.
For some people, there may be an adjustment period as the skin adapts to the product. The nano-liposome technology used in Incellderm helps your skin to better absorb the products and this could cause a slight itching feeling in the initial stage. In addition, during this initial stage, you may experience some acne/pimples and or other general irritation. To keep this to a minimum, slowly integrate the product by using small amounts each day and increasing the amount every week until you have fully transitioned. Remember, a small amount goes a long way - a dime to nickel sized portion is all you need.
However, if you have any severe reactions, please stop using the product(s) immediately.
Yes, all of our products are 100% authentic, sourced directly from the manufacturer or through the manufacturer's authorized distributor.